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Privacy Policy

Effective Date: August 20, 2021

At Big Smile Plumbing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), the Children’s Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and California’s SMS laws. By using our website and services, you consent to the practices outlined in this policy.

  1. Information We Collect
    We may collect the following types of personal information:

    • Identifiers: Name, email address, phone number, mailing address, IP address, and unique device identifiers.
    • Commercial Information: Records of services purchased or considered.
    • Internet or Network Activity: Browsing history, search history, and interactions with our website.
    • Geolocation Data: Location information derived from IP addresses or GPS-enabled devices.
    • Employment Information: If you apply for a job, we may collect your resume, employment history, and education details.
  2. How We Collect Your Information
    We collect personal information in the following ways:

    • Directly from you: When you fill out forms on our website, contact us, subscribe to updates, or request services.
    • Automatically: Through cookies, web beacons, and similar technologies that track website usage and performance.
    • From third parties: We may receive information from service providers, marketing partners, or public sources.
  3. How We Use Your Information
    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To improve our website in order to better serve you.
    • To allow us to better service you in responding to your customer service requests.
    • To administer a contest, promotion, survey, or other site feature.
    • To quickly process your transactions.
    • To ask for ratings and reviews of services or products
    • To follow up with them after correspondence (live chat, email, or phone inquiries)
  4. How do we protect your information?
    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning. We do not use an SSL certificate.

    We only provide articles and information. We never ask for personal or private information like names, email addresses, or credit card numbers.

  5. Cookies and Tracking Technologies
    Cookies are small files stored on your device via your web browser. They allow websites to recognize your browser and remember certain information. Our website uses cookies, web beacons, and other tracking technologies to:

    • Enhance user experience by remembering preferences and settings.
    • Track advertisements to provide relevant content.
    • Monitor site usage and performance for analytics and improvement.

    Cookie Management

    You can configure your browser to notify you when cookies are being sent or to block cookies entirely. Instructions for managing cookies can be found in your browser’s Help Menu.

    Impact of Disabling Cookies

    Disabling cookies may limit certain website features, affecting your overall browsing experience and site functionality. However, essential site features will remain accessible.

  6. Third-Party Disclosure
    We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII) unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  7. Third-Party Links
    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
  8. Fair Information Practices
    The Fair Information Practices form the foundation of U.S. privacy laws and influence global data protection standards. These principles ensure transparency, accountability, and individual rights in handling Personally Identifiable Information (PII).Our Commitments Under Fair Information Practices:

    • Data Breach Notification: If a data breach occurs, we will notify affected users via email within 7 business days.
    • Individual Redress: Users have the right to seek legal action against data collectors or processors that fail to follow privacy laws. This includes the ability to request investigations or actions from courts or government agencies.

    These commitments protect users’ rights and ensure accountability for data privacy compliance.

  9. Your Rights Under CCPA
    If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

    • Right to Know: You can request information about the personal data we have collected about you.
    • Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
    • Right to Opt-Out: You can opt out of the sale of your personal information (although we do not sell your personal information).
    • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

    To exercise these rights, you can contact us at info@bigsmileplumbing.com or call us at +1 (510) 999 8855. We will verify your request to protect your privacy.

  10. California Online Privacy Protection Act (CalOPPA)
    The California Online Privacy Protection Act (CalOPPA) requires commercial websites and online services collecting Personally Identifiable Information (PII) from California residents to post a clear and accessible privacy policy. This law applies to businesses across the U.S. and worldwide.Our Commitments Under CalOPPA

    • Anonymous Access: Users can visit our site without revealing their identity.
    • Privacy Policy Visibility: We will display a link to our Privacy Policy on our homepage or the first significant page users see. The link will be clearly labeled as “Privacy.”
    • Policy Updates: If our Privacy Policy changes, we will update the policy page and notify users accordingly.
    • Updating Your Information: You can update your personal information by:

    These measures ensure transparency and provide users with control over their information.

  11. Children’s Privacy (COPPA)
    The Children’s Online Privacy Protection Act (COPPA) gives parents control over the collection of personal information from children under 13. The law is enforced by the Federal Trade Commission (FTC) to protect children’s privacy and safety online.Our COPPA Compliance

    • No Marketing to Children: We do not target or market our services to children under 13.
    • No Data Collection from Children: We do not knowingly collect Personally Identifiable Information (PII) from children under 13.
    • Reporting: If you believe a child has provided us with PII, please contact us at info@bigsmileplumbing.com, and we will delete it promptly.

    These measures help protect children’s privacy and ensure compliance with COPPA regulations.

  12. CAN-SPAM Act
    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
    We collect your email address in order to:

    • Send information, respond to inquiries, and/or other requests or questions
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

    To be in accordance with CANSPAM, we agree to the following:

    • Not use false or misleading subjects or email addresses.
    • Identify the message as an advertisement in some reasonable way.
    • Include the physical address of our business or site headquarters.
    • Monitor third-party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly.
    • Allow users to unsubscribe by using the link at the bottom of each email.

    If at any time you would like to unsubscribe from receiving future emails, you can email us at info@bigsmileplumbing.com

  13. Messaging Policy
    If you opt-in to receive SMS communications from us, we will comply with all applicable SMS laws, including the Telephone Consumer Protection Act (TCPA) and California’s SMS regulations.No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

    To opt out of receiving future communications, simply text STOP or reach out to us at info@bigsmileplumbing.com.

  14. Do Not Track (DNT) Signals
    We respect Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser setting is enabled.
  15. Thinfo@bigsmileplumbing.comird-Party Tracking
    Our site does allow tracking by third-party services.
  16. Updates to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The updated version will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our services constitutes acceptance of any changes.
  17. Contact Us
    If you have questions or concerns about this Privacy Policy or wish to exercise your CCPA rights, you can contact us at:
    Big Smile Plumbing
    6400 Christie Avenue Ste 1000, Emeryville, CA 94608
    info@bigsmileplumbing.com
    +1 (510) 999 8855

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.